Community Management
Every interaction is an opportunity to engage, inspire, and grow your community. Our 24/7 community management blends human expertise with smart technology to ensure your brand, event, or personal account drives meaningful connections, boosts ROI and engagement, and creates loyal advocates.
See how a strategic community approach can drive measurable growth.
Amplify Engagement and Drive ROI
Engagement isn’t just about responding, it’s about creating experiences that inspire action. By connecting with your audience in real time, we help you generate measurable outcomes, from increased conversions to higher retention and audience growth.
Strengthen Connections with Your Audience
Every comment, direct message, and mention is a chance to deepen relationships. Our team ensures fast, authentic responses across multiple channels, helping your brand, event, or personal account foster loyalty, repeat engagement, and long-term value.
Turn Followers into Advocates
Authentic engagement transforms casual followers into passionate supporters. By nurturing communities with thoughtful interactions and data-informed strategies, we help your audience amplify your message, share your story, and become champions for your brand or event.
Turn Engagement Into ROI
Talk with our team about your engagement goals, audience challenges, and growth opportunities. We’ll share how our human-led, tech-enabled approach drives measurable ROI and lasting brand advocacy.
Talk to a Community Expert
Tell us about your brand, audience size, and engagement goals. Our team will follow up with a tailored strategy to increase engagement, ROI, and advocacy.
Real Results
Amplified Positive Sentiment for a National Restaurant Chain, Reaching 22K+ Shares
When a leading restaurant brand needed to connect with guests post-pandemic, Social Factor delivered a content strategy that reached millions, boosted engagement, and turned audience reactions into a wave of positivity.
Challenge
Following the height of the pandemic, the client launched an initiative to welcome guests back to on-premise dining. With a long-standing reputation for treating employees and guests like family, the campaign aimed to demonstrate and inspire acts of care. To support the effort, the client asked Social Factor to publish and moderate audience reactions to more than 50 pieces of content across Facebook, Instagram, and X.
Solution
Social Factor partnered with the client and their agency to set and manage all content and asset logistics for the campaign. We developed detailed posting and moderation schedules based on the campaign calendar and provided real-time status updates to keep stakeholders aligned. Throughout the initiative, our team amplified positive sentiment by engaging with reactions, answering questions, and quickly addressing any issues as they arose.
Results
- Total campaign reach for all published content was 16M+ users
- Engagement levels beat average benchmarks and previous successes, including 92K+ likes, 22K+ shares, and 7K+ comments
- Audience reactions showed significant positive sentiment across the entire campaign (63% of measured messages)