Social Media Moderation

Social media moderation is your brand’s first line of defense. Our 24/7 global moderation teams combine human expertise with advanced technology to detect risk, enforce compliance, and protect your reputation across every platform. From viral negativity to legal exposure, we act in real time to prevent crises before they escalate, ensuring your brand remains safe, trusted, and in control.

See how enterprise social media moderation protects your brand.

Stop Crises Before They Start

One viral post can trigger reputational or legal damage in hours. Our moderation specialists identify early warning signs, flag high-risk activity, and escalate issues before they spiral. Through real-time monitoring and structured workflows, we help brands reduce exposure, prevent PR crises, and maintain control in fast-moving digital environments.

24/7 Global Coverage

Your audience is active around the clock, and risk does not follow business hours. We provide 24/7/365 moderation coverage across time zones, languages, and platforms so your brand is protected at every hour. Whether it is a campaign launch, live event, or overnight surge in activity, our teams scale quickly to ensure no conversation goes unmanaged and no threat goes unnoticed.

Risk, Safety, and Compliance at Scale

Enterprise brands face growing scrutiny and regulatory pressure. Our social media moderation services enforce brand standards, platform policies, and compliance requirements with consistency and precision. With tech-enabled reporting and clear oversight, we give leadership confidence that their digital presence remains secure, controlled, and aligned with governance standards.

Protect Your Brand with Expert Moderation

Speak with our team about your risk exposure, compliance needs, and moderation strategy.

Talk to a Moderation Specialist

Tell us about your brand, platform footprint, and coverage needs. Our team will follow up with a tailored moderation approach.

Real Results

Engaged With 450K Comments During a Season of Livestreamed Games

Social Factor partnered with a major sports league to deliver a first-of-its-kind fan engagement playbook, powering 221 livestreamed events with 100M+ views, 44M hours watched, and nearly half a million comments managed, setting the stage for an even bigger Season Two.

Challenge

When a professional sports league chose a new platform to livestream its games, the partner platform needed an unprecedented and unparalleled fan experience online. They turned to Social Factor to develop and deliver a new type of engagement for their entire season of livestreamed games.

Solution

The Social Factor social team developed a detailed playbook, recommending specific strategies and policies for managing multiple types of interaction for multiple events every weekend, including:

Flexible staffing strategies
Moderation policies
Escalation procedures
Strategy for handling bad actors and repeat offenders

Results

Social Factor delivered a smooth inaugural season of live in-game interaction that exceeded all pre-season expectations. Plans for Season 2 started immediately after the end of Season 1.

What Our Clients Say

"This team is the absolute gold standard. They are constantly delivery innovative ideas, and consistently adding value."

"Social Factor has flexed to provide relevant, contextual monitoring for topics ranging from matters of racial identity, sexual orientation, mental health, and more.”

“Social Factor delivers best-in-class strategic services and execution, and are a long-tenured, trusted agency partner. Together, [we] drive transformative digital experiences for some of the top brands in the world.”