"Level 1" Social Care
Efficient, cost-effective moderation designed for high-volume needs, focusing on triaging, comment removal, and standardized responses.
Creating Value Begins With the Basics
Inbound volume needs to be addressed quickly, labeled efficiently, routed appropriately, and answered correctly.
Brand teams who are overwhelmed or understaffed, after all, cannot deliver successfully on customer experience.
Managing the Risk, Handling the Noise
The pervasive risk of a tide of negative sentiment requires constant attention and mitigation. Our core moderation services, available 24/7 in more than a dozen languages, include:
- real-time comment triaging
- flagged content removal
- automated and semi-automated responses
Speed, Quality and Price
We know that some brands need an economical moderation solution to do simple work, absent the budget for a fully loaded moderation program. That’s why we offer our efficient, effective “Level 1” Social Care services, with capabilities for around-the-clock monitoring for your brand.
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Do you know who has access to your platforms? We can help secure them.
