Community Management
Every comment, DM, and mention opens the door to a positive engagement. Our community management ensures your brand shows up with speed, empathy, and consistency across channels, turning customer interactions into trust-building moments.
Build Trust With Followers
Every interaction is a chance to earn trust. By responding quickly and authentically, brands can strengthen customer connections that lead to loyalty and, possibly, lifetime value.
Diffuse Negativity
Negative comments can snowball fast. Our community managers handle issues with speed and empathy, protecting brand reputation while keeping conversations constructive.
Ignite Brand Advocacy
Authentic engagement transforms audiences. Connecting with indifferent followers can transform them into passionate advocates who stand ready to amplify your brand story.
Engaged With 450K Comments During a Season of Livestreamed Games
Social Factor partnered with a major sports league to deliver a first-of-its-kind fan engagement playbook, powering 221 livestreamed events with 100M+ views, 44M hours watched, and nearly half a million comments managed, setting the stage for an even bigger Season Two.
Challenge
When a professional sports league chose a new platform to livestream its games, the partner platform needed an unprecedented and unparalleled fan experience online. They turned to Social Factor to develop and deliver a new type of engagement for their entire season of livestreamed games.
Solution
The Social Factor social team developed a detailed playbook, recommending specific strategies and policies for managing multiple types of interaction for multiple events every weekend, including:
- Flexible staffing strategies
- Moderation policies
- Escalation procedures
- Strategy for handling bad actors and repeat offenders
Results
Social Factor delivered a smooth inaugural season of live in-game interaction that exceeded all pre-season expectations. Plans for Season 2 started immediately after the end of Season 1.
