FORT WORTH, TEXAS (Nov. 30, 2023) — Social Factor, a leading digital agency focusing on social CRM and strategy, has announced a two-year extension of its existing partnership agreement with Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises. The extension extends the organization’s existing partnership agreement through the year 2025.
“We’re pleased to have extended our membership in Sprinklr’s Unified Partners Program, which provides us access to the tools and resources bundled in its industry leading Unified-CXM platform,” Scott Parker, CEO of Social Factor, said. “Having access to this platform dramatically increases our ability to capture and calculate the inherent value of the social media services and expertise we provide to our global, enterprise-level clients.”
As an independent firm that specializes in social media operations and community management, it’s important for Social Factor to leverage its effectiveness in communicating the value of the multiple touch points that occur at the brand level. The tools and resources provided by Sprinklr represent the best in customer experience operations and are instrumental in helping Social Factor differentiate its offerings and drive success for its global, enterprise-level clientele.
“We understand how important it is to help complex enterprises create more human connections across any channel, at scale,” Rob Middleton, Sprinklr Vice President of Global Partnerships, said. “We are proud to be the technology platform of choice for a leading digital agency for social media and community management like Social Factor. We look forward to helping our joint clients drive tangible business results.”
“Partnering with Sprinklr has been a great decision,” Parker said. “We’ve been able to win new clients, grow our headcount, and greatly enhance our team’s skills and capabilities.”
To learn more about Social Factor and the digital/social media services it has to offer, visit socialfactor.com.
Social Factor is the human layer of digital customer experience. Enterprise clients need the best solutions to bring to life the digital experiences their customers’ demand. In a world where social media connects us more than ever, we work with some of the biggest global brands today, from Fortune 500 companies to category-leading national retailers. Our team brings certified people, real-world tested processes, and deep platform expertise together to help world-changing brands succeed through unified CX. Learn more at socialfactor.com.