We’re in the business of being social.
A good day at Social Factor is when your brand makes new friends that will last a lifetime. Some call it building affinity or advocacy; we call it growing Social Value. Learn more about the services we offer that go beyond growing your following, but growing affinity around your brand.
LISTENING
& ANALYTICS
With backgrounds in analytics and moderation, our Analytics team is uniquely suited to extracting insights from the data of community management.
MODERATION / COMMUNITY MANAGEMENT
More than a squad of moderators, our Social Care team is an active and critical part of building deeper and more human connections with your audience.
CHANNEL STRATEGY & OPERATIONS
Strategy connects the work to broader business objectives and uncovers new areas where social media data or actions can unlock greater social value.
GOVERNANCE / SECURITY
Increasing Social Value means getting personal, while still maintaining customer privacy. We help companies manage and adhere to data restrictions and regulations.
SOCIAL SOFTWARE MANAGEMENT
We’re well-versed in the tools of the social trade. We can help you manage your social software so all your feeds are speaking in the same voice.
WORKFLOW DESIGN
The creation of successful workflows for our Social Care engagement teams carefully balances speed, effectiveness, and team health.
All together now.
We bring together the launchpads for your brand to reach new heights, held together by the collaboration between teams and technologies. From just getting off the ground to finding new discoveries, we have solutions that help you every step of your journey towards Social Value.
