Weโ€™re in the business of being social.

A good day at Social Factor is when your brand makes new friends that will last a lifetime. Some call it building affinity or advocacy; we call it growing Social Value. Learn more about the services we offer that go beyond growing your following, but growing affinity around your brand.

LISTENING
& ANALYTICS

With backgrounds in analytics and moderation, our Analytics team is uniquely suited to extracting insights from the data of community management.

MODERATION / COMMUNITY MANAGEMENT

More than a squad of moderators, our Social Care team is an active and critical part of building deeper and more human connections with your audience.

CHANNEL STRATEGY & OPERATIONS

Strategy connects the work to broader business objectives and uncovers new areas where social media data or actions can unlock greater social value.

GOVERNANCE / SECURITY

Increasing Social Value means getting personal, while still maintaining customer privacy. We help companies manage and adhere to data restrictions and regulations.

SOCIAL SOFTWARE MANAGEMENT

Weโ€™re well-versed in the tools of the social trade. We can help you manage your social software so all your feeds are speaking in the same voice.

WORKFLOW DESIGN

The creation of successful workflows for our Social Care engagement teams carefully balances speed, effectiveness, and team health.

All together now.

We bring together the launchpads for your brand to reach new heights, held together by the collaboration between teams and technologies. From just getting off the ground to finding new discoveries, we have solutions that help you every step of your journey towards Social Value.

SOCIAL BUSINESS AUDIT

We help you get a good start by asking the right questions, and completely understanding the dynamics driving your social business outcomes.ย 

THE ENGAGEMENT LAB

Science meets social in our incremental learning model for finding, testing, and scaling the right connections at the right time for each audience.

SOCIAL EXPERIENCE CENTER

Centralize the engine of your digital customer experience, and unlock world-class audience connection through our design for enterprise hub-and-spoke social teams.

LIVE STREAM STUDIO

Activate your audience through real time events, connecting with them across channels and in the moment.ย 

LEADERSHIP SOCIAL LIFTOFF

Tap into the strengths of your executive team, and bring their expertise to life across social channels to engage employees and customers alike.

CREATOR COMPANION SQUADS

Creators of all kinds can focus on their content and audience, backed by a dedicated team that mashes trolls and unlocks new opportunities for growth.

Our Results.

  • Managing
    4+ million
    impressions and 10,000 followers
    learn more
  • Moderating
    4000+
    posts during the big game
    learn more
  • Engaging
    1000's
    of potential customers monthly
    learn more

Sounds interesting? We’d love to chat!