Connection with your customers is at the center of everything we do.
The digital, and specifically social, elements of the modern customer journey all require an element of human connection in order to maximize their value. Your team at Social Factor will partner with you to to leverage content, community management, strategy, technology and data all in service of building strong connections with your most important asset – your customers.
Digital Content.
Understanding your audience is key to creating content that resonates. We utilize industry best practices and the latest technologies to tell your story in a way that informs, engages, entertains and ultimately, converts your audience from prospects to customers.
Community Management.
Online audiences demand transparency and real-time engagement, and that’s why developing customer relationships through social care is so important. We nurture the communities you’ve worked so hard to build.
Strategy and Insights
Understanding your objectives, goals, strategies and metrics - and the degree of success to which we are achieving them - is a critical component to any successful initiative. We use research-based insights to help define your “what” and “why.” Our experts can also support your team with architecting and implementing the platforms that deliver and/or track your marketing, and work with you to ensure we have accurate data and insightful analysis that continues to propel the brand forward into what’s next.
